Privacy Policy
How StrataBid collects, uses, and analyses product usage data.
Information we collect
We collect the information you provide when creating an account, posting quote requests, submitting quotes, messaging other users, or updating your profile. This may include contact details, building details, request and quote content, uploaded documents, and support communications.
How we use product analytics
We use analytics tools to understand how StrataBid is used, improve quoting workflows, identify friction, diagnose issues, and make the product easier to use. This includes page interactions, key product actions, and anonymised or account-linked usage patterns depending on the context of your session.
Session replay and heatmaps
We use PostHog to collect session replay and heatmap data within StrataBid. These tools help us understand how users move through the platform, where they hesitate, and which features are being used. Replay and heatmap data is used for product improvement, debugging, and operational analysis.
Third-party services
We use third-party services including Google Tag Manager, Google Analytics, and PostHog to support analytics and product measurement. We may also use other infrastructure providers to host the application, process uploads, and deliver transactional emails.
How we protect your data
We take reasonable technical and organisational measures to protect your data. Access to product analytics and operational tooling is limited to authorised team members who need it to operate, support, and improve StrataBid.
Contact
If you have questions about this policy or how your data is used, contact us at hello@stratabid.org.